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Shipping and Returns



SHIPPING

AUSTRALIA
If the recipient is not available to accept delivery, an attempt of delivery notice will be left at the nominated address and the parcel will be taken to your nearest Post Office or Toll Lite location, from where it can be collected. We happily deliver to P.O. Boxes. Standard delivery time is between 4-7 working days.

INTERNATIONAL
Orders shipped to International destinations incur a $40 flat rate shipping charge. All international orders are sent via DHL. Standard delivery time is between 7-14 working days. Items in your order that are shipped outside of Australia may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is responsible for any of these charges. Any applicable duties or fees are due on delivery and paid to the carrier. 

RETURNS AND REPLACEMENTS

At Croft we pride ourselves on our quality and our customer service. If you are unhappy with anything you have purchased from our online store, we will gladly exchange it or refund your money. Please note we do not provide refunds for Sale items, however we will happily exchange for another item or provide a store credit. We can not refund any shipping costs for Sale items.

Goods must be returned to Croft Shoes within 14 days, unworn, in their original condition and packaging, along with your receipt. We will accept email confirmation from Croft or your bank statement as a receipt. Please note that we can not refund any shipping costs for change of mind returns. We do not offer refunds for Sale items, however we will happily exchange for another item or provide a store credit. We can not refund any shipping costs for sale items.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.